MOFT

In mid-February this year (6 months ago), I purchased a pack of two Mag-Safe compatible Tripod stands and the strength of the hinge has completely worn out at this point, which means the stand is no longer usable.

I raised the issue with customer service and was asked to provide a video to prove my claims.

I submitted a video, which was rejected, explaining that the angle in the video does not exceed their product design (despite showing these angles in their product ads and videos).

A few weeks later I submitted a second video demonstrating how the product falls completely on a higher angle, as I was asked to.

This time the video was accepted with an apology, and I was asked to verify my address and choose a replacement product. Since I do not trust this model, which relies on a weak hinge, I asked for a different stand.

I've sent about three emails asking to either pay extra for a second stand without a hinge or pay for just a single stand with a lower value, but customer service seems to ignore me completely at this point.

This was two weeks ago and now I'm left with this useless product that's about to go to waste.

I bought two stands to give one as a present.

Worse present I've ever paid for.

Expect this product to wear out quickly with no customer service to support you. I wish I read some reviews here prior dealing with this company